Listed lender Co-operative Bank of Kenya has responded publicly following viral footage of a woman outside one of its Nairobi branches claiming to have lost Ksh10 billion allegedly held at the bank.
The woman, identified online as “M/s Mueni” and referring to herself as “Queen of Africa,” was recorded walking unclothed in the streets while making multiple allegations, among them claims of missing funds and personal grievances.
Her actions quickly gained traction across social platforms, prompting public calls for intervention.
Content creator Ndungu Nyoro was among the first to weigh in, urging the bank and members of the public to respond to what he described as a visible case of distress.
His appeal attracted wide engagement online.
In an official statement issued by its Marketing and Communication department, Co-operative Bank said it was aware of the footage and indicated that the woman appears to be in need of medical attention.
“The Bank has noted the inappropriate postings outside one of our branches on social media by a certain lady M/s Mueni, who from the various clips on diverse social issues requires relevant medical assistance,” read the statement signed by the Head of Marketing and Communication.
“Our Bank Wellness are engaging a professional medical facility that could offer the needed help,” the statement added.
“We are now trying to trace the immediate family or next of kin who would support on the necessary due process for medical support.”
The process now involves attempting to locate her next of kin in order to initiate a formal support process through the available legal and medical channels.
The situation has unfolded in real-time across digital platforms, drawing attention to how corporate entities manage human-centred incidents that spill into public space.
For Co-operative Bank, the approach has been to respond without fanfare while signalling intent to involve appropriate care structures.
While no formal claim related to the alleged Ksh10 billion has been filed or verified, the matter continues to generate commentary online, placing both the individual and the institution under the public eye.
