Bharti Airtels, Airtel Kenya is on the spotlight following claims of serious unscrupulous business dealings, the company is being accused of holding customers hostage failing to deliver services even after payments were made.
A section of Kisumu residents and other customers are crying foul after parting with their hard-earned money to get services such as WIFI connectivity disappeared into thin air. The company is also accused of substandard gadgets used to install the WIFI services, this was after several customers complained of damages caused by the substandard stand-alone poles meant for receiving data.
Local residents have reported the daylight theft to the Police further adding that after asking for honest and candid explanations from the telco, they were met with dubious treatment and rude customer service.
This they say is unacceptable given they entrust them with millions of shillings.
They blame the rotten company brokers who allegedly collude with agents and Head office cartels to swindle clients off their hard-earned cash. According to the complainants who have registered businesses with the company, Kisumu rogue agents collude with officials from the Nairobi branch hence frustrating their efforts.
Members of the public now demand to know why the accused persons act in such a manner which makes it extremely difficult to quantify their work and distinguish themselves as either businesspeople working in an individual capacity or company employees working for Airtel.
