Safaricom is celebrating 24 years of service by offering a special promotion for its loyal customers.
As part of this one-day offer, Safaricom is refunding the transaction fee on the first M-PESA ‘send money’ transaction of the day.
This initiative is a part of Safaricom’s ‘Asante Kwa Miaka 24’ campaign, aimed at expressing gratitude to customers for their ongoing trust and support.
A Message of Thanks
In a message to users, Safaricom CEO Dr. Peter Ndegwa expressed appreciation for the company’s journey alongside its customers over the years.
He acknowledged their role in helping Safaricom become a leader in telecommunications and digital services in Kenya.
“As Safaricom marks 24 years of connecting Kenyans, I want to take a moment to thank you, our loyal customers, for making us part of your lives.” Ndegwa remarked.
He added that Safaricom is committed to advancing its services and maintaining a trusted partnership with its customers.
Customer Reactions to the Promotion
While many customers welcomed the promotion, responses were mixed. Some users questioned why only the transaction fee was refunded rather than the full amount sent.
In response, Safaricom clarified that the offer covered only the transaction fee for a limited period.
“Hello. It’s a promotion that only runs today, but thanks a lot for your feedback.” Safaricom’s social media team responded.
Founded in April 1997, Safaricom has grown into one of Africa’s largest telecommunications companies, employing thousands across the continent.
Summary of Promotion
- The promotion is part of the ‘Asante Kwa Miaka 24’ campaign, offering a refund on transaction fees for one day only.
- Safaricom pledges to keep developing innovative solutions and strengthening its relationship with customers.
- Customer feedback varied, but Safaricom clarified that the promotion applied solely to transaction fees.
