Safaricom CEO Dr. Peter Ndegwa shared a message of appreciation to customers on the company’s social media platforms on Wednesday as the organization observes Customer Service Week.
In his message, he expressed heartfelt gratitude for their loyalty and trust in Safaricom as their preferred service provider.
Dr. Ndegwa’s statement amplified the company’s dedication to providing a seamless experience
“This week dedicated to celebrating you reflects our commitment to delivering a worry-free experience,” he said.
The CEO also acknowledged the vital role customer feedback plays in shaping the company’s journey towards excellence.
“Based on the valuable feedback we have received, we recognize there is always room for improvement,” he remarked.
This acknowledgment aligns with Safaricom’s ongoing efforts to enhance its services and establish itself as a leader in customer experience within the telecommunications industry.
As part of the Customer Service Week festivities, Safaricom has engaged in various activities aimed at honoring its customers.
This annual celebration demonstrates the importance of customer service as a cornerstone of business success and emphasizes the value of positive customer experiences in building lasting relationships.
Dr. Ndegwa has reassured customers of the company’s unwavering commitment to improvement.
“Your feedback and loyalty motivate us to innovate and enhance our offerings,” he noted, signifying the importance of customer engagement in driving the company’s success.
“As we celebrate you our dear customer this #CustomerServiceWeek! 🏆 Our commitment is providing a seamless, worry-free experience. Thank you for choosing us as your trusted service provider. #HappyCustomerServiceWeek” Dr. @PeterNdegwa_ pic.twitter.com/SQnjen1KDz
— Safaricom PLC (@SafaricomPLC) October 10, 2024
As Safaricom marks this important occasion, the company remains focused on prioritizing customer satisfaction.
Through various initiatives and continuous improvement strategies, the company aims to create meaningful connections with its users while setting high standards in the telecommunications sector.
