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Telemedicine program signals positive outlook on Kenya’s healthcare

Kenya is known the world over as one of the early adopters and pacesetter in terms of use of technology and innovative Information Technology (IT) solutions for addressing any challenges they may be facing.

The healthcare sector is no different.

There is no denying that Kenya’s healthcare sector faces a myriad of challenges; one of them being the shortage of healthcare professionals to take care of its burgeoning population.

The World Health Organisation (WHO) recommends a minimum of 21.7 doctors as well as 228 nurses per 100,000 people.

However, in Kenya the WHO figures stood at only 14 doctors and 42 nurses per 100,000 people as of 2016.

This meant that a lot of services were out of reach for Kenyans due to distance and cost of commuting.

Bliss Healthcare

Furthemore, the peak of COVID-19 pandemic made the situation worse due to an overstretched system, with many fearful of visiting hospitals for fear of contracting the virus.

It is against this backdrop that many healthcare institutions began rethinking how best to continue serving their patients and still maintain a positive experience.

Evolutionary developments were necessary to stay abreast of the new reality. One such institution was Bliss Healthcare Limited, founded by Mr. Jayesh Saini.

In pursuit of Quality and Affordable Healthcare for all and in the background of COVID-19 Global Pandemic, Bliss Healthcare started the Telemedicine Program in the year 2020 and is one of their biggest success stories.

Telemedicine is the delivery of healthcare from a distance using electronic information and technology, such as computers, cameras, videoconferencing, satellites, wireless communications, and the Internet.

Bliss Healthcare is the largest integrated network of outpatient medical centres in Kenya with 65 medical centers spread over 37 of the country’s 47 counties.

The network serves over 80,000 patients each month through its workforce of over 2,000 employees. Some of the services it offers include: Doctor’s consultation, Laboratory, Pharmacy, Optical, Dental, X-Ray, Ultrasound, CT Scan, and Specialty Clinic services such as Physician, Orthopedic, Obstetric/Gynaecology, Dermatology, Physiotherapy among others.

Bliss Healthcare’s network of clinics includes all the services designed to increase accessibility to advanced primary, specialty, and ambulatory care services at an affordable cost.

Bliss serves clients from all segments including Teachers Service Commission (TSC), National Health Insurance Fund (NHIF), Kenya Revenue Authority (KRA), insurance companies, and direct walk-in clients.