Travel firm Bonfire Adventures has been called out for taking out for ‘robing’ a woman of her Ksh250,000.
Dr. Stella Bosire, a Nairobi based medic shared her story on Twitter. It set a furor of tweets, many exposing the travel firm more.
Bonfire Dubai: “My name is Dr. Stella Bosire. In June/July I booked a holiday for my son and Faith (nanny) to Dubai because I am that mother whose work does not accord her the opportunity to be home most of the time.
I went ahead and paid the full amount to Bonfire Safaris ahead of a trip scheduled for August. But immigration delayed in issuing my son’s Passport and we had to postpone! I communicated in time and we had the tickets apparently issued by Emirates open!
My handler, Mr. Marekia of Bonfire Safaris after some pushback ensured that the ticket was left open via Emirates. Shock on me to be told that Emirates declared a no show and I have to pay $850 for new tickets!
Early December when I had had enough and I made a public complain on Bonfire Safaris Facebook page. Simon Kabu the CEO reached out to me, apologized and requested that I take the post down. I did. He also went ahead and promised to do all he could to make it happen.
All I want is for my Ksh. 250,000 to be refunded so that I can get to pay for a holiday elsewhere for Faith (nanny), Tj and Myself. I reached out to Simon Kabu. Hr said he is busy and I should speak to him in January, yet our holiday was planned for 3rd-8th January 2020, when Tj will be turning 6.
How can we build Kenya when companies like Bonfire Safaris break children’s hearts of dream holidays so that they can spend quality time with Mummy before the year becomes busy! Simon Kabu refund the $2,500!
This was my child’s trip. I saved up to take two people who have been patient, loving and understanding to me in the year 2019 for a well deserved break- Tj and Faith .
I have missed school events, play dates and many important moments in my child’s life. This was an opportunity to have quality time with my child yet you treat it so callously! Simon Kabu while you’re too busy on your holidays, I am a mother, heartbroken, and who doesn’t want to lie.” Bonfire Dubai.
Kenyans Share their Experience
After the post, more Kenyans came to fore to reveal their experience (or their relatives’ experience) about the travel firm.
Here below some tweets we sampled:
Btw Bonfire adventures is not so good when it comes to international trips. You will always find something that doesn't work according to what you were promised.
— Bane (@MisterAlbie) December 26, 2019
https://twitter.com/IAmSamirah/status/1210133170152255488?s=20
I went to #Bonfire adventures offices at Yala Towers in June to book dec trip to Thailand, no one was at the reception, bothered or even noticed a client had walked in, I felt embarrassed and walked away. You lost a customer
— Collins (@colleenns_ke) December 26, 2019
Seems like people really don't go through Bonfire Google reviews before booking trips.
The company knows it and probably that's why they invest a lot in celerity publicity, and it seems to work for them. pic.twitter.com/YL0afhj00m
— Kayeli Ian (@Thisiskayeli) December 25, 2019
Fam, I don't have a Merry Christmas 😭 because: A thread
In June/July I booked a holiday for my son and Faith(nanny) to Dubai because I am that mother whose work does not accord me the opportunity to be home most of the time..#BonfireRefundMamaTj@BonfireSafaris pic.twitter.com/R74ehFDokI
— Dr.Bosire Wairimu MD, MSc, MBA,LLB(ongoing) (@Lasterbosire) December 25, 2019
