Safaricom PLC has once again been left in a catch twenty two situation after a customer accidentally sent Ksh60,000 to a wrong number. Mistakes happen and before you start wondering how that happened despite the Telco giant having a double verification prompt, this is what transpired.
“I erroneously sent 60,000 to Mr. Erick Elon Wasonga of 0722869865, he withdrew the cash and has since put of his phone. Below are documents including OB number to prove that i have done all its required from my end. I have reported to the police”
Most people double-check on the prompt but what if you have never done business with the recipient before?
Some cases are more complicated, take for instance, when the recipient bares almost the same names!
Here is the transaction message “OCF4RPOTT0 Confirmed. Ksh60,000.00 sent to Erick Wesonga 0722869865 on 15/3/20 at 12:41 AM. New M-PESA balance is KshXX,XXX.10. Transaction cost, Ksh105.00. To reverse, forward this message to 456.”
The complainant, Collins Oneko, called Safaricom PLC for immidiate reversal. The delay to pick call and what was reported as over fatigued call center employees at the Telco call centers also costs customers when such mistakes happen.
“Dear Customer, reversal request for OCF4RPOTT0 has failed because the money has been used by the recipient. Thank you,” Safaricom replied to Collins.
Kenyan On Facebook Had this to say about the day time heist and what others termed as the best way a blessing can/could find them.
Collins Olemo This is very painful and utter primitive behavior by Elon Wasonga!He can run but he cannot hide forever! His arrest is definitely imminent!
Husein Esmailji Just want a clarification. Some are saying it’s a crime etc. How is it a crime when the guy hasnt conned you or asked for the money. He received it erroneously by the sender. For him it came as a blessing. I know it all comes down to Moral Ethics that he should return back the money but from his point he hasn’t done any crime. I don’t think he can be penalised for this. I could always say I thought a good samaritan decided to help me and so I withdrew the money and used it.
Benson Onyando Confirm the recipient b4 you send
Joseph Wambua Report to DCI and let them do their work. Social media can help you unless you only seek publicity. Otherwise pole.
Mike Okwogo This issue is an offense which has put people in jail lately. The guy should just return the money and live in peace. Stories like he was paid back the debt will not cut. The criminal justice system will exterminate him and yet he’s not the type of thief we want behind bars.
Is Safaricom PLC Collapsing?
The Safaricom APP crashes more than ever before on accounts that when one is at the point of purchasing something through it via M-PESA so much for online shopping at the comfort of one’s home, it collapses, then a message comes on asking one to restart the app, but there’s another curious message that the customer care send out, ‘turn back to data bundles, instead of using Wi-Fi’.
By this Safaricom is clearly abusing its dominant position. Why would the app work on data bundles alone and not Wi-Fi? Isn’t that an insider scam?
Former Safaricom Customer Care Director, Pauline Warui was awarded by the court Sh61.7 million for unlawful termination by the former Safaricom CEO, the late Bob Collymore. The former Safaricom staff was a whistle-blower on the doctoring of customer service reports at Safaricom.
Market dominant telecommunications operator, Safaricom is facing serious internal tests in dealing with corporate theft instigated by its own staff. According to insiders, Safaricom has lost close to Ksh 600 million this year, directly and Ksh 3billion indirectly.
Over the past two months there are many complaints about slow Safaricom internet. This has been reported elsewhere extensively, but it is important to remember the network, MPESA issue that plagued the telco as soon as the Kenyan, Peter Ndegwa was announced as the new CEO from 1st April 2020.
Peter Ndegwa will start his reign at the Telco on April 1st. It doesn’t require rocket science to know that April Fools Day would symbolize more great heists to come!
Safaricom has suffered outages in key service areas over the months following Bob Collymore’s death; this is well-documented on Social media pages with people complaining about the services.