Impact of Joshua Oigara’s Exit

A spot check on social media reveals a worrying trend of customers complaining about their complaints not being handled by the bank.

”KCB used to be good and responded to DMs, nowadays they don’t give a fuck, almost fucked me up nikiwa SA. Shame,” posted a social media user on Twitter. 

“I have tried communication through all platforms with you guys but nothing is happening and I am just frustrated at this point!!😡😡😡 THREAD!!! Exactly a month ago I deposited three cheques at your Shujaa mall branch. Two of which were post-dated.” Posted another social media user.

“KCB is the worst bank ever!!!! Very poor services 😂” Posted another social media user. 

KCB recently came under the spotlight in a case where they lost to some employees that were under contract as earlier highlighted in our article.

In December 2022, the High Court ordered KCB Group to pay 28 former employees more than Sh115 million in a precedent-setting decision on unfair labour practices for keeping casuals on contract terms for more than three years and paying them less than permanent staff.

@KCBGroup used to be good and responded to DMs, nowadays they don’t give a fuck, almost fucked me up nikiwa SA. Shame https://t.co/raxkiVfVtL

— Aleckie Ronald (@SirAlexas) January 9, 2023

According to reports, there is low staff morale because of disparity in salary payment that makes KCB the worst for the lower tier staff members.

KCB bank is another BIG FRAUD, in Nov 2022, I paid someone via EFT, and typed the account number but unfortunately missed one digit. Instead of KCB sending back the money to the sender, they kept it, making a profit out of it, from Nov 23rd to Dec 15th, 2022… I’m still FURIOUS

— Wangūi Kûi (@KWanguiK) January 8, 2023

Because of the low morale, the staff see it fit not to handle any customer complaints in what that could be regarded as protests.